Policy

Privacy Policy

Thank you for visiting the HAK PERSIANS SAFFRON website and reviewing our privacy policy. The purpose of our policy is to inform you about the type of information we gather when you visit our website, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of the information.

We will not store personal information about you when you visit our website unless you choose to provide information to us. Information provided to HAK PERSIANS SAFFRON by users through this website will be treated in confidence and will not be disclosed to third parties except when mandated by law. We do not collect, personal information unless you voluntarily participate in an activity that asks for information (i.e., passing confidential information, sending an email, or participating in a survey, etc).

 This privacy policy is for PLUTON GENERAL TRADING EST (PERSIANS SAFFRON) website (all pages starting with:  WWW.PERSIANSSAFFRON.COM)

Information Collected and Stored Automatically

If you merely browse the website, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not identify you personally. We automatically collect and store only the following information about your visit:

The type of browser and operating system used to access our site

The date and time you access our site

The pages you visit

We use this information to help us make our site more user-friendly -- to learn about the number of site visitors and the type of technology our visitors use. We do not track or record information about individuals and their visits.

For transactions with government organizations involving credit cards, government systems use up to date security protocols to ensure and confidentially of information and systems.

Accessing Online Services

PLUTON GENERAL TRADING EST (HAK PERSIANS SAFFRON) intends to offer more services online as a means to improve services and to make them more convenient and accessible. If during your visit to the PLUTON GENERAL TRADING EST (HAK PERSIANS SAFFRON) Website and you access services (e.g. Traffic Fine Payments Online) we will collect additional information related directly to the service you are accessing. We will limit the information requested to only that required to conduct the service. We will not use the information for any other purpose without your permission.

If You Send Us Personal Information

If you choose to provide us with personal information by sending an e-mail or by filling out a form and submitting it through our website, we will use that information to respond to your message and to help us provide you with the information you requested. If you submit your resume through our website, we use your personal identification information only in considering your application for employment. We do not collect personal information for any other purposes. The information you provide is not given to any private organization or private individuals. PLUTON GENERAL TRADING EST (HAK PERSIANS SAFFRON) does not collect or use information for commercial marketing.

Use of Cookies

To better serve our site visitors, we employ the use of "cookies" to customize your browsing experience with the PLUTON GENERAL TRADING EST (HAK PERSIANS SAFFRON) website. Cookies are simple text files stored on your computer by your web browser. They provide a method of distinguishing among site visitors.

Cookies created on your computer while using this website do not contain personally identifying information and do not compromise your privacy or security. You can refuse the cookie or delete the cookie file from your computer by using your web browser software.

Security

PLUTON GENERAL TRADING EST (HAK PERSIANS SAFFRON), as developer and manager of this website, has taken several steps to safeguard the integrity of its communications and computing infrastructure, including but not limited to authentication, monitoring, auditing and encryption. Security measures have been integrated into the design, implementation, and day-to-day operations of this website as part of our continuing commitment to the security of electronic content and electronic transmission of information. Which all payment are secured through 2checkout for more info visit:  https://go.2checkout.com

Changes to This Privacy Statement

PLUTON GENERAL TRADING EST (HAK PERSIANS SAFFRON) reserves the right to modify this privacy statement at any time; you are therefore advised to review it periodically. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at info@persianssaffron.com 

Delivery Policy

DELIVERY POLICY 


1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. We are contributed with Emirates Post.  

2. Delivery Location

Items offered on our website are only available for delivery to addresses in UAE. We also accept orders from international customers who are shipping to addresses WORLDWIDE once it’s active. Any shipments outside of UAE are not available at this time.


3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within [1-3] business days of the date of your order. Business day mean SUNDAY to THURSDAY, except holidays.

Please note we do not ship on [FRIDAY-SATERDAY].


Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.


4. Delivery Instructions

Delivery is handled through Emirates Post once the order is made and tracking number been received you can visit Emirates Post website to track your shipment through https://emiratespost.ae/Portal/Home?locale=en-us




5. Shipping Costs

Shipping costs are based on your order amount less that 200 AED Will be charged 30 AED per delivery and above that will be free inside UAE and international delivery will be charged by weight and destination country delivery method which automatically be charged by emirates post. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.


Sales VAT is charged according to the province or territory to which the item is shipped.


6. Damaged Items in Transport 

If there is any damage to the packaging on delivery, contact us immediately at info@persianssaffron.com.


7. Questions

If you have any questions about the delivery and shipment or your order, please contact us at info@persianssaffron.com or contact us through +97142276339.


VAT

What is VAT?

Value Added Tax (VAT) is a 5% indirect tax in the United Arab Emirates, effective as of January 1st, 2018, payable by both businesses and individuals.

Does VAT apply to PLUTON GENERAL TRADING EST (HAK PERSIANS SAFFRON) products and services?

Yes, a standard 5% VAT applies to applicable products and services.

  • All inbound non document items are subject to 5% Duty 

Is it compulsory to pay VAT?

VAT exemptions are only declared by the Federal Tax Authority.

Businesses may claim back VAT payments, provided they have registered and meet the requirements. For more information, please visit www.tax.gov.ae


As a business owner, how can I register for VAT and receive a Tax Registration Number (TRN)?

You first have to sign up for an account on the FTA website, and then you can register for VAT via the e-services section. For more information, please read the VAT registration user guide.


I am a business owner. Do I need to share my TRN with PLUTON GENERAL TRADING EST (PERSIANS SAFFRON)?

Yes. Your TRN needs to be reflected on our monthly tax invoice and is required for you to claim back the incurred VAT within your VAT return.


Is it possible to issue cash receipts instead of VAT invoices?

No. A supplier must issue a valid VAT invoice, following the format mentioned in the legislation.


What is the TRN of PLUTON GENERAL TRADING EST?

100211535800003

E Store Return And Refund Policy 

Q. Which documents do I need to bring to store for a refund or exchange?
The order confirmation and the delivery note are both mandatory for any refund or exchange to be proceeded.

Q. What is your Returns and Refund policy?
Our return policy is a One Week Exchange and/or Refund upon approval.
If for some reasons, you are not satisfied and you wish to return your purchase, you will need to reach our customer service on +9714226339 or contact us on this page info@persianssaffron.com. We'll be happy to serve you.

Q. What if I have receive a defective product?
Defective items (e.g., items delivered with ripped or missing parts, or other damage) may be returned for a replacement or full credit upon approval.  They must be reported within 7 days from the date of reception of the item. Please contact us on this email info@persianssaffron.com, or reach our customer service on +97142276339 as soon as possible. We'll be happy to serve you.

Q. Can you pick up my item for refund?
Yes, we can arrange this for you. Note that the delivery charge might be deducted in some cases.  Please contact us on this page info@persianssaffron.com or reach our customer service on +97142276339 as soon as possible. We'll be happy to serve you.